SF Engineering Support Over the Christmas and New Year Period
To keep you running through the festive season, we have published our service and spare parts opening hours. Information on when support and spare parts ordering is available is below.
Trevor Hayes, SF Engineering Service and Spare Parts Manager in Ireland, recommends that customers check internal stock levels of the most commonly used spare parts now.
Trevor said: “The last day for orders of spare parts is Friday 23 December, and we have to take into account delivery timelines over the holiday period. My advice is to get any orders in now for those items that you might need, especially for the most regularly needed parts. It is better to have a part sitting in your store not being used than for a production line to go down because you don’t have what you need in stock.”
Spare Parts Opening Hours
Our UK and Ireland spare parts teams will be operating normally up to midday on Friday 23 December. That means all orders for spare parts need to be with us by 12pm on Friday 23 December at the latest.
The spare parts departments in both the UK and Ireland will then reopen again on Tuesday 3 January.
Service Opening Hours
Service support is available as normal from both our UK and Ireland teams up until Thursday 22 January. After this date the following support is available.
In the UK:
- Friday 23 December – phone service support between 9am and 12pm. Call 01487 740131 to speak to our service support team.
- Saturday 24 to Tuesday 27 December – service department is closed.
- Wednesday 28 to Friday 30 December – email support only. Please email servicesuk@sfengineering.co.uk and a service engineer will get back to you.
- Saturday 31 December to Monday 2 January – service department is closed.
- Tuesday 3 January – service resumes as normal.
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In Ireland:
- Friday 23 December – phone service support between 9am and 12pm. Call 071 9163334 to speak to our service support team.
- Saturday 24 to Tuesday 27 December – service department is closed.
- Wednesday 28 to Friday 30 December – phone support available between 9am and 5pm. Email serviceandspares@sfengineering.ie and a service engineer will call you back.
- Saturday 31 December to Monday 2 January – service department is closed.
- Tuesday 3 January – service resumes as normal.
Click image to enlarge
